Shipping FAQ

Shipping:

What type of plants do you ship?

We are able to ship most arid plants as well as some small tropical plants. Shipping and packaging can be damaging to delicate plants, and we only ship plants that we know can handle the process and arrive safe and healthy to your door. We will always note on our website if certain plants are NYC local delivery or pickup only for minimal confusion. 

Why are arid roots shipped bare root? 

We ship arid plants bare root as this is the most secure way to transport plants to avoid damage. We can also use less packaging which means less waste! 

Why can’t my plant and pot ship as a pre-potted arrangement? 

As careful as we are when wrapping items for shipment, we have found that the arrangement will become very messy and possibly damaged in transit. By wrapping each item separately we ensure the plant is wrapped safely, the soil in our little bag stays in its place, and the pottery intact as we wrap from all sides. We also add instructions on how to pot your new plant, and if you have any questions our Plant Care section has informational videos on how to pot.

Where do you ship and what service do you use?

We currently ship to the continental U.S. as well as the United Kingdom through UPS.

What if my order arrives damaged?

Please reach out to us through our email orders@tula.house with pictures and your order number to resolve any issues. We ask that you alert us within 24 hours of receiving your order. 

I placed my order, how long will it take to ship? 

We process orders within 1-2 business days of receipt. We have UPS pickup Monday, Wednesday, and Friday and we expect orders to ship within 1-3 business days. You will automatically receive a tracking number once your order has left Tula House.

Do you ship in the winter season?

Yes. When shipping during winter months, please take into account severe weather conditions. We do not use hot packs and will not be responsible for packages left in freezing temperatures. Our team keeps an eye on weather and may hold your order if placed during inclement winter weather. Feel free to reach out to us to discuss timing of shipments in winter at orders@tula.house. 

Delivery:

What locations are available for delivery?

We currently use a delivery service that is able to hand deliver your order within Brooklyn, Manhattan, and Queens. Prices are based on zones within those boroughs that you can see while you are checking out. 

What days do you deliver?

At this time, we are doing contactless delivering for your orders on Monday, Wednesday and Friday from 1pm-8pm. When checking out, please select the day you would like your order to arrive. 

Will I receive a notification when the driver is en route?

Yes, you will receive a text message when the driver is en route. This is usually within 30 minutes of arrival. Be sure to include your phone number at checkout so the driver is able to contact you as you will also receive a notification when the driver arrives. Please be available to meet the driver immediately. We are not responsible for packages left at the door or in the building lobby if your are unavailable to meet the driver and retrieve your package. 

Will the driver enter my building? 

ÔĽŅDuring this time the driver will not enter any building or be able to help bring plants up to your home. We hope that this will change soon but for the safety of everyone we will continue to practice social distancing.¬†